How PetDesk simplified client communication for Boone Veterinary Hospital

Hospital Manager Tiffany and the staff at Boone Veterinary Hospital found a veterinary software partner who not only gives their front desk time back, but also continues to stay with them through every change. Here’s why they turned to PetDesk to save time and improve the client experience.

Located in Boone, Iowa, the practice is using PetDesk Communications and just recently added PetDesk Direct Booking.

Tiffany and her team spent too much of their day on phone requests.

Before PetDesk, refill requests and phone messages took up more of the team's day than they should have.

"We spend a lot of time on refill requests and phone messages," Tiffany says. "We have so many phone requests each day."

Each one of those calls pulled staff away from the clients and pets in front of them. The staff at Boone didn't need another tool to manage. They needed help getting back to care.

Texting helps staff focus less on the phone and more with the clients in the room.

PetDesk’s Two-Way Texting tool gave the team a faster way to reach pet parents, and they prefer it to the phone.

"Phone calls can be long and drawn out, so the messaging feature has really helped us," Tiffany says. The payoff shows up at the front desk: "The front has more time to spend on the clients in front of them now."

The difference reaches Boone's clients, too—esepcially with PetDesk Loyalty.

"Our clients really appreciate the PetDesk rewards program. It has really helped some people!" Tiffany says. Pet parents can also check their pet's information in the PetDesk app instead of calling to find out when their pet is due, which Tiffany says is a tool her clients appreciate having.

Adding online booking has been a no-pressure, supportive transition.

Boone is close to fully launching PetDesk Direct Booking, and Tiffany expects it to take even more calls off the front desk. A change like that brings questions, and PetDesk was there to answer them.

"I had so many questions about the online booking and concerns on our part," she says. "They took the time to make sure we were comfortable with the changes and answered all my questions."

That's what a reliable partner looks like in practice. Across many meetings, the PetDesk team worked through each concern until Boone felt comfortable with the change.

A knowledge team of experts who are by your side, always.

Whether it was initial questions when adding on PetDesk Communications tools or more recent concerns with the transition to PetDesk Direct Booking, Tiffany is happy to have found a veterinary partner her colleagues can rely on.

Tiffany keeps it simple when asked what she'd tell a manager at another practice: "I have had many meetings with the PetDesk team and they are all so kind and knowledgeable. They are a great team to work with!"