use case: client dissatisfaction
PetDesk’s convenient
client experience drives 800+ annual appointments
- RGive pet parents the digital tools they demand
- RLet clients skip the call and self-serve in the app
- RDrive client retention with a custom loyalty program
Real results from clinics like yours
“PetDesk has been a great tool to reach and retain our clients, and our staff has found it very easy to use.”
– David, Practice Manager, California-Based Animal Hospital
%
increase in client contact information
%
boost in appointments per client
more annual appointments
Keep pet parents coming back for care
Almost 1 in 3 (31%) of pet parents now consider switching veterinarians based on digital convenience, indicating a looming spike in veterinary customer churn.
PetDesk takes your client experience to the next level by simplifying communication, enabling self-service in the PetDesk app, and incentivizing repeat visits through custom loyalty programs. Drive pet parents back to your practice through a complete client engagement ecosystem that makes pet care easier and more accessible than ever.
Increase client satisfaction with
PetDesk’s veterinary software
PetDesk Communications
Reduce no-shows, secure revenue, and boost client loyalty with our veterinary-specific client communication software.
- Increase compliance with automatic reminders & confirmations
- Stay effortlessly engaged through auto SMS and messaging
- Drive client retention with a custom loyalty program
PetDesk Phones
Impress clients with more productive and personalized calls through the first veterinary phones to integrate with PIMS.
- Have brief, more personalized calls while saving staff hours per day
- See who’s calling and their pet’s complete history before answering
- Quickly identify past-due treatments and schedule future visits
PetDesk Direct Booking
Prevent no-shows and give clients the 24/7 scheduling experience they expect through online veterinary booking software.
- Get ahead of no-shows by requesting payments at time of booking
- Keep clients coming back through convenient self-serve options
- Save time while your schedule stays accurate and organized
Turn one-time visitors into long-term clients
PetDesk solutions are purpose-built for veterinary clinics like yours, helping to prevent no-shows, save time, and increase client retention without adding extra items to your to-do list.
Reward yourself with fewer missed appointments, more clinic revenue, and stronger veterinary care.
Veterinary Client Dissatisfaction FAQs
How can PetDesk help us learn when a client is unhappy—before they leave?
PetDesk supports automated client feedback collection. After visits, pet parents can be prompted (via link, QR code, or embedded form) to share their experience. If feedback indicates dissatisfaction, the system’s logic can route the response privately to your team for follow-up rather than pushing them to public review sites.
What tools does PetDesk provide to reduce friction and improve transparency for clients?
PetDesk offers several features to make client interactions smoother and more transparent:
- Two-way texting lets clients and staff communicate directly and clearly, reducing misunderstandings.
- Automated reminders & confirmations (via SMS, email, or push notifications) help to reduce no-shows and keep clients informed.
- The PetDesk mobile app gives pet parents access to health records, appointment booking, and communication in one place—making engagement more convenient.
How does PetDesk support staff when dealing with upset clients?
By automating routine communication and feedback processes, PetDesk frees up your team to focus on high-touch customer service with frustrated clients. Instead of fielding repetitive calls or manually reaching out to clients, your team can use the feedback data to prioritize outreach, track response history, and manage escalations more deliberately.
Will using PetDesk really reduce negative reviews or public complaints?
Yes. PetDesk can intercept negativity by capturing private feedback earlier, giving clinics the opportunity to make things right before clients resort to posting online reviews. Satisfied clients may even be encouraged to leave positive reviews on external sites.
Can PetDesk help us recover clients who expressed dissatisfaction?
Absolutely. When you detect a dissatisfied client through feedback, your team can reach out (via two-way texting, email, or phone) with a personalized resolution, apology, or corrective action. This proactive outreach can help repair relationships and reestablish trust. PetDesk’s workflows support tracking these touchpoints.
How do we know if PetDesk is effective in reducing complaints and improving satisfaction?
PetDesk helps to reduce complaints and improve satisfaction by monitoring these key metrics over time:
- Feedback sentiment trends (the number of positive vs. negative responses)
- Reduction in public complaints or negative reviews
- Changes in client retention or churn rates
- Decreases in inbound complaint calls or escalations
PetDesk customer case studies report improvements in client satisfaction, retention, and reduced phone call volume after adoption.