use case: no-shows & retention
PetDesk reduces no-shows
90%, increases client
retention 10%
- RKeep clients on track with automatic reminders
- RCapture pre-appointment deposits and payments
- RDrive client retention with a custom loyalty program
Real results from clinics like yours
“PetDesk Pay has helped us reduce our no-shows by 90%.”
– Dr. Michael Shirley, DVM/Owner, Family Pet Health
%
reduction in no-shows with PetDesk Pay
%
of clients downloaded the PetDesk app
estimated hours saved without calls
Turn no-shows & retention into no problem
No-shows and churned clients are no good for your team, revenue, or the pets you support. Without strong communication and consistent outreach, even the most loyal clients may fall through the cracks.
PetDesk makes no-shows and client retention a breeze with automated reminders, timely rescheduling and cancellation options, pre-appointment payments, client loyalty programs, and more. That means your calendar stays on track and your revenue’s secured—even if the pet parent doesn’t show up.
Keeps clients coming back with PetDesk’s veterinary software
PetDesk Communications
Reduce no-shows, secure revenue, and boost client loyalty with our veterinary-specific client communication software.
- Increase compliance with automatic reminders & confirmations
- Get paid from potential no-shows through upfront payments
- Drive client retention with a custom loyalty program
PetDesk Phones
Impress clients with more productive and personalized calls through the first veterinary phones to integrate with PIMS.
- Have brief, more personalized calls while saving staff hours per day
- See who’s calling and their pet’s complete history before answering
- Quickly identify past-due treatments and schedule future visits
PetDesk Direct Booking
Prevent no-shows and give clients the 24/7 scheduling experience they expect through online veterinary booking software.
- Get ahead of no-shows by requesting payments at time of booking
- Keep clients coming back through convenient self-serve options
- Save time while your schedule stays accurate and organized
Lose no-shows, win clients with PetDesk’s veterinary software
PetDesk solutions are purpose-built for veterinary clinics like yours, helping to prevent no-shows, save time, and increase client retention without adding extra items to your to-do list.
Reward yourself with fewer missed appointments, more clinic revenue, and stronger veterinary care.
No-Shows & Client Retention FAQs
How does PetDesk help lower no-show rates for veterinary practices?
PetDesk offers an automated reminder and confirmation system to reduce no-shows: SMS, email, push notifications, and calendar reminders prompt pet parents to confirm or cancel ahead of time. Practices using PetDesk have reported a 38% decline in their no-show rate after implementing reminders.
Can PetDesk require payments or deposits in advance to discourage no-shows?
Yes. PetDesk Communications lets you request pre-appointment deposits or full payments from clients. This helps hold pet parents accountable for the services they’ve booked, and protects clinic revenue when clients fail to show.
Does PetDesk offer online or self-service appointment booking—and how does that impact no-shows and retention?
PetDesk Direct Booking offers real-time appointment scheduling, which allows pet parents to schedule appointments any time and on any device—without staff input. One clinic using PetDesk Direct Booking managed to lower their no-show rate to below 3%, while increasing their client retention.
How does PetDesk help keep clients engaged so they don’t drift away?
PetDesk offers targeted messaging, recall campaigns, and compliance reminders (e.g. “Your pet is due for a wellness visit.”) to keep your practice top of mind. The system’s analytics and reporting let you identify clients who haven’t visited recently and send them re-engagement messages.
What impact has PetDesk had in real veterinary practices on retention and no-show reduction?
- Bluemound Animal Hospital reduced no-shows by 38% using reminders.
- The same clinic also saw 10% fewer lost clients year-over-year, as retention improved.
- A multi-location practice switched to PetDesk and reported improved compliance and better client engagement—saving staff 40 hours per month.
How does PetDesk free up staff time so the team can focus more on client care and retention?
PetDesk automates many routine manual tasks (appointment confirmations, reminders, follow-ups) so the front desk has fewer repetitive calls. One practice estimated saving 72 hours per month of phone and administrative time after switching to PetDesk.