use case: short-staffed
Short staffed? PetDesk
saves your front desk 72+
monthly hours
- RAutomate time-consuming, repetitive tasks
- RReduce call volume through two-way texting
- RSimplify staff workflows and client communication
Real results from clinics like yours
“At the beginning, we chose PetDesk for the benefit of our clients…but we’ve since realized that it helps us, too.”
– Cathy, Lead Receptionist, East Padden Animal Hospital
appointments booked each month without phone calls
monthly hours saved through the PetDesk app
total savings in monthly staff payroll
Don’t let staff shortages slow you down
Almost 1 in 3 pet parents now consider switching veterinarians based on digital convenience, while practices face critical staffing shortages. Something has to give—and it shouldn’t be your team’s wellbeing or your clinic’s standard of care.
PetDesk acts as your front desk receptionist to automate overwhelming busywork, save time, and reduce call volume. Our solutions are built to support a productive, stress-free clinic environment where veterinarians can focus on medicine, staff can focus on patient care, and clients feel connected to their pet’s healthcare journey—all without adding more people or hours to the day.
PetDesk’s veterinary software
supports your team
PetDesk Communications
Reclaim your time by letting clients self-serve with our veterinary-specific client communication software.
- Simplify communication & reduce call volume
- Eliminate repetitive, time-consuming admin tasks
- Give pet parents the digital convenience they expect
PetDesk Phones
Have more productive and personalized calls with our veterinary-specific phones.
- Experience the first veterinary phone system to integrate with PIMS
- See who’s calling and their pet’s complete history before answering
- Have shorter, more personalized calls while saving staff hours per day
PetDesk Direct Booking
Let clients skip the phone call and book services 24/7 through online veterinary booking software.
- Reduce calls while clients book appointments online or in the app anytime
- Give pet parents the self-serve appointment options they demand
- Save time while keeping your schedule accurate and organized
PetDesk Scribe
Take back your break times with AI-transcribed SOAP notes, purpose-built for veterinarians.
- Work smarter with AI-powered veterinary transcription software
- Stay focused on care by drastically reducing time spent on notes
- Generate high-quality, accurate notes without working through lunch
PetDesk Marketing
Grow your practice without growing your stress with a full-service, veterinary-specific digital agency.
- Focus on care while we help you stand out online and impress clients
- Communicate your brand, your way with your own dedicated web team
- Enjoy veterinary-specific websites and custom digital marketing services
PetDesk’s veterinary software helps your team succeed
PetDesk doesn’t just make your day easier—our software is purposefully built to provide your team with the most productivity and the least amount of stress.
Simplify your clinic, strengthen your care, and support your team’s well-being with PetDesk.
Staff Shortages FAQs
How can PetDesk help practices save time when staff are stretched thin?
PetDesk automates many routine, time-consuming tasks—including appointment reminders, confirmations, texting, forms, and workflows—which has saved staff 72 hours or more per month to focus on client care and other important tasks.
Will using PetDesk reduce phone call volume and administrative burden?
Yes. PetDesk’s tools (like direct online booking, automated messaging, and two-way texting) reduce the need for staff to field routine calls. One practice using PetDesk reported that 90% of their appointments are confirmed automatically—saving at least an hour per day of staff time. Another practice noted that, with fewer inbound calls, workload stress on staff was alleviated.
Can PetDesk allow our front desk staff to be more efficient (or reduce the need for extra hires)?
Yes. By automating repetitive tasks and offering self-service tools (online booking, confirmation reminders, etc.), PetDesk enables your existing team to handle more with less. One practice using PetDesk even eliminated their “phone room” because pet parents could now self-schedule and communicate digitally.
Does PetDesk improve staff wellbeing in times of understaffing?
Yes. Reducing administrative workload and daily call volume gives team members more bandwidth for meaningful work and less burnout. A PetDesk customer case study notes that the average 6-minute phone call burden was reduced, giving staff relief from constant interruptions.
How does PetDesk help maintain service quality when we can’t hire more people right away?
By shifting many manual tasks to automated systems (messaging, reminders, confirmations, workflows), PetDesk helps maintain consistency in client communications and follow-ups, even when staffing is tight. That means fewer errors, better client experience, and more predictable operations.
How will we know if PetDesk is making a difference during a staffing crunch?
With PetDesk, you can measure improvements by identifying:
- Reduced hours spent on admin or calls (compare before/after)
- Lower staff overtime/after-hours work
- Fewer missed or unconfirmed appointments
- Client satisfaction metrics (less frustration due to smoother communication)
- Operational metrics, such as how many appointments are auto-confirmed vs handled manually
Many practices using PetDesk report reclaiming hundreds of staff hours and reducing workload while still growing a loyal client base.