use case: time consuming admin work
PetDesk saves veterinary
teams 600+ hours
per year
- RCommunicate conveniently with two-way texting
- RAutomate repetitive administrative tasks
- RDecrease daily call volume
Real results from clinics like yours
“Two-Way Messaging has saved our team so much time for callbacks and confirmations!”
– Todd, Practice Manager, Care-Pets Animal Hospital
%
of clients responded to messages without calling
estimated hours saved per year with texting
monthly hours saved through automation
Save more time than ever before
Reminders, prescription refill requests, follow-ups—there’s a lot of manual work each day that can put your practice’s productivity (and your team’s satisfaction) at risk.
PetDesk automates the overwhelming busywork that’s draining your staff by enabling pet parents to self-serve in the app, book appointments, request refills, and more—all without calling your busy front desk. Help your team reclaim at least a day each week to focus on providing excellent service and high-quality care.
Experience a healthier work-life balance with PetDesk’s veterinary software
PetDesk Communications
Reclaim your time by letting clients self-serve with our veterinary-specific client communication software.
- Simplify communication & reduce call volume
- Eliminate repetitive, time-consuming admin tasks
- Give pet parents the digital convenience they expect
PetDesk Phones
Have more productive and personalized calls through the first veterinary phones to integrate with PIMS.
- Enjoy brief, more personalized conversations and save hours per day
- See who’s calling and their pet’s complete history before answering
- Quickly identify past-due treatments and schedule future visits
PetDesk Direct Booking
Let clients skip the phone call and book services 24/7 through online veterinary booking software.
- Reduce calls while clients book appointments online or in the app anytime
- Give pet parents the self-serve appointment options they demand
- Save time while keeping your schedule accurate and organized
PetDesk Scribe
Take back your break times with AI-transcribed SOAP notes, purpose-built for veterinarians.
- Work smarter with AI-powered veterinary transcription software
- Stay focused on care by drastically reducing time spent on notes
- Generate high-quality, accurate notes without working through lunch
PetDesk Marketing
Grow your practice without growing your stress with a full-service, veterinary-specific digital agency.
- Focus on care while we help you stand out online and impress clients
- Communicate your brand, your way with your own dedicated web team
- Enjoy veterinary-specific websites and custom digital marketing services
PetDesk’s veterinary software helps your team succeed
PetDesk doesn’t just make your day easier—our software is purposefully built to provide your team with the most productivity and the least amount of stress.
Simplify your clinic, strengthen your care, and support your team’s well-being with PetDesk.
Time Consuming Admin Work FAQs
How much admin time can PetDesk realistically save our clinic?
Practices using PetDesk have reported saving nearly 1,000 hours per year by offering self-service tools, automating repetitive tasks for staff, and simplifying client communication workflows. Automating manual work allows your team to redirect more time toward other important client and patient responsibilities.
Which administrative tasks does PetDesk automate or simplify?
PetDesk helps with:
- Enabling self-service for pet parents in the mobile app, allowing them to rely less on staff and manage routine pet care to-dos on their own.
- Two-way texting and mass messaging to automate calls and confirmations.
- Automatic appointment reminders and confirmations without staff having to send each one manually.
- Automatically displaying client and patient info when a call comes in, allowing staff to answer with a personal greeting and have all the info they need for a fast and productive call.
- Automating the entire appointment scheduling process by allowing clients to book online directly.
- Using AI to automatically transcribe appointment recordings into high-quality SOAP notes and patient summaries.
Can PetDesk really reduce the number of phone calls and do-overs caused by administrative work?
Yes. By automating common client touchpoints like appointment requests, reminders, and confirmations, PetDesk reduces the burden of inbound call traffic. For example, one PetDesk customer saved 12 hours a week by conveniently using two-way texting in place of time-consuming callbacks, while another practice reduced call volume by 40%.
How does PetDesk’s automation improve front-desk efficiency?
By removing many of the manual, repetitive tasks that front desk staff typically handle, PetDesk lets your team focus more on client care or high-priority workflows. One PetDesk customer was able to save 72 hours per month by automating routine tasks. Another practice using PetDesk noted that, by automating bookings and more, they reduced calls by 50–55%—which significantly reduced the administrative burden on staff.
Will PetDesk’s automation help even if we already have good processes in place?
Yes. PetDesk’s automations can further enhance your existing workflows by further eliminating redundant tasks, cutting down on human error, and improving the staff and client experience. Even if your practice is already efficient, PetDesk can significantly help keep your team productive and stress-free.
How can we measure whether PetDesk has reduced admin workload at our clinic?
Some useful metrics and indicators to track include:
- Hours per week / month your team spends on confirmations, callbacks, and follow-up tasks (before vs after)
- Number of appointments confirmed or managed automatically vs manually
- Volume of inbound administrative calls or messages
- Tasks your staff can now reallocate to clinical or higher-value activity
- Staff feedback on workload, stress, and capacity