veterinary client communication software
PetDesk Communications increases client retention 10%, reduces no-shows by 90%
- Save staff time by letting clients self-serve
- Reduce daily phone call volume
- Give pet parents the digital convenience they demand
pet parent app
app rating
%
Support team’s NPS score
PIMS integrations supported
Why vets prefer PetDesk Communications
“PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”
30+ hours saved
DVM, El Paseo Animal Hospital
“We have seen a reduction of 15-20% in phone call volume, and a 20% increase in new clients.”
20% fewer calls
DVM, St. Francis Animal Clinic
“PetDesk Pay has helped us reduce our no-shows by 90%.”
90% less no-shows
DVM/Owner, Family Pet Health
Happier staff, happier clients
Simplify your clinic, free up more time for care.
PetDesk Communications is your go-to veterinary clinic software built to automate the administrative busywork that’s draining your team, while delivering the self-serve convenience pet parents expect.
#1 Veterinary Mobile App
Spend less time on the phone while increasing pet parent engagement with the top-rated pet parent app.
• Let clients manage appointments, request medication refills, access health records, and more—without calling the clinic.
• The Cat Clinic reclaimed 5+ hours of staff time on a daily basis: over 100 hours per month!
• 80% of Stevenson Village Veterinary Hospital’s frequent visitors (5+ visits in 18 months) were PetDesk app users.
• 65% of Family Pet Health’s clients (2,200 pet parents) have downloaded the PetDesk app.
“PetDesk has been a great tool to reach and retain our clients, and our staff has found it very easy to use.”
– David, Practice Manager, California-based clinic
reminders & confirmations
Reclaim hours of staff time and reduce no-shows with customizable reminders. No phone calls required.
• Automatically send appointment and service reminders via email, text, and app notifications depending on client preference.
• Silver Maple Veterinary Clinic confirmed 6,035 appointments through PetDesk, freeing up 503 staff hours.
• Family Pet Health saves more than 40 hours of work just from confirmations for their exams.
• Bluemound Animal Hospital lowered missed appointments by 38%. Their no-show rate dropped from 13% to 8%.
two-way texting
Message clients whenever it’s most convenient for your staff, without having to give out any personal phone numbers.
• Shorten conversations and save time while connecting with clients the way they want—no more playing phone tag.
• View all conversations in one unified client communications dashboard that syncs back to your PIMS.
• Care-Pets staff saves two hours every day with two-way texting, totaling 12 hours a week.
• Hometown Veterinary Care clinic staff now spends 30% less time on the phone than they did previously.
“PetDesk is like our third receptionist. The tool has helped us avoid a lot of back and forth. It has really increased efficiency.”
– J.M. Kata, Practice Manager, Hometown Veterinary Care
forms
Speed up patient intake by replacing paper forms with digital versions, which clients can complete via email, text, or the app.
• Create, collect, and manage all your forms in one place without having to navigate multiple platforms.
• Use our pre-made templates, or upload your existing forms as PDFs and customize them with our editor.
• Only 37% of pet parents are able to fill out paperwork digitally ahead of their appointments, despite 75% saying this is important. 1
pay
Simplify payments for both staff and clients by offering a digital solution that reduces manual entry and errors.
• Allow clients to easily pay through SMS, email, or the PetDesk mobile app.
• Pet parents with a higher likelihood to switch veterinarians put extra importance on being able to pay via a digital device.1
“PetDesk Pay has helped us reduce our no-shows by 90%. In the past two years, only two clients paid the booking fee and then didn’t show up.”
– Dr. Michael Shirley, Owner/DVM, Family Pet Health
loyalty program
Grow your practice by turning occasional visitors into lifelong clients.
• Create and customize loyalty programs that reward pet parents and encourage more frequent visits, without all the complex management.
• A North American clinic increased annual revenue by $122K, and increased revenue by 35% across all clients.
• A North American clinic increased their high spending average by an additional $100 in 6 months.
“Our loyalty points system is incredibly effective, encouraging clients to stay loyal because they recognize the value we offer.”
– J.M. Kata, Practice Manager, Hometown Veterinary Care
compliance reports
Identify clients with upcoming or overdue services, and automatically remind them to book.
• Simplify pet record management, ensure patients never miss a visit, and catch up on overdue revenue—all without adding to your workload.
• A Veterinary Hospital Group used compliance reports to make 200 overdue appointments in 2 months, resulting in approximately $24,000 in new revenue.
• Family Pet Health recaptures 7–10% of clients who have fallen out of compliance with zero additional effort.
PetDesk Communications FAQs
What types of veterinary reminders do you send?
We send appointment reminders via email, push notifications, and SMS. Health service reminders can be sent via email, push notifications, SMS, and postcard. PetDesk helps you communicate with clients on their preferred channel while reducing postcard costs.
Do you offer any message customizations for veterinary appointment reminders?
Yes. You’re able to customize the message based on appointment type.
Do clients have access to pet medical records in the PetDesk mobile app?
Yes. Clients can view their pets’ previous health services and the date they expire.
How are we notified that a client has confirmed their upcoming appointment?
PetDesk provides reports in your dashboard showing which clients have confirmed and which need touchpoints. Depending on your current PIMS, this information will also show as confirmed within the system. Ask our team about which PIMS provides this during your demo.
What options do you offer if we want to send a message to multiple veterinary clients?
PetDesk offers a mass messaging feature directly in the dashboard. From there, you can use convenient preset filters and customizable parameters to reach the appropriate audience.