petdesk for customer service representatives
A superior front desk experience
for everyone
Reduce stress for staff and clients with powerful communication tools and online booking.
30+ Hours Saved
“PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”
Dr. Rachael Jeffery, DVM,
El Paseo Animal Hospital
55% Fewer Phone Calls
“With PetDesk’s online scheduling system, we have been able to reduce phone call volume by 50-55%.”
Kindra Hines, Practice Manager,
Oceanside Veterinary Clinic
90% Fewer No-Shows
“PetDesk Pay has helped us reduce our no-shows by 90%.”
Dr. Michael Shirley, DVM/Owner,
Family Pet Health
Make each client interaction easier than ever
PetDesk Communications
Automate busywork and deliver the convenience pet parents demand with a mobile app, reminders and confirmations, digital payments, two-way texting and mass messaging, loyalty programs, and online forms.
PetDesk Phones
Eliminate the phone bottleneck with the first vet-specific VoIP phone system to integrate with your PIMS. Enjoy productive and personalized calls with caller ID and centralized client and patient info.
PetDesk Direct Booking
Upgrade the scheduling process by letting clients book appointments directly 24/7—without having to call your front desk. Customize your services your way, and reduce no-shows with upfront deposits.
Help your CSRs eliminate:
Time-consuming calls with repetitive questions
Long phone hold times and endless voicemails
Stressed pet parents and frustrated staff
“From a customer service perspective, I can’t imagine practicing medicine without PetDesk.”
—Dr. Michael Shirley, DVM/Owner, Family Pet Health
A smooth and stress-free front desk
Handle more client requests with fewer phone calls
Redirect routine inquiries to SMS and your website
Rely on intelligent call routing for fast response times
Reduce call volume with convenient 24/7 direct booking
Stay productive with fewer voicemails to return
Let pet parents (and staff) breeze through checkout
PetDesk FAQs
How does PetDesk benefit veterinary CSRs?
PetDesk Communications, Phones, and Direct Booking make daily clinic life easier for your customer service team by automating busywork while delivering the self-serve convenience pet parents demand. With simplified client communication, faster routine interactions, and more time to stay productive, PetDesk solutions create a seamless, stress-free front desk experience for veterinary CSRs.
Do clients understand how to use online booking?
Yes—PetDesk Direct Booking has a user-friendly and intuitive interface, which helps pet parents book the routine services they need for their pets without needing additional guidance.
What if clients don’t use online booking?
Without online booking, clients could call your clinic (via PetDesk Phones for extra efficiency) or request an appointment through your website, a link in an email, SMS automated communications, or the mobile app!
What if multiple pet parents call at once?
PetDesk Phones routes and queues calls efficiently, allowing front desk customer service representatives to handle more client requests in less time.