What to look for when choosing the right veterinary technology
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Veterinary mobile app market adoption
Products get used more when they’re easy to get, easy to use, and make users happy. If a client-facing veterinary mobile app has lots of downloads and great reviews, it’s likely better than others on the market. Having greater mobile app market adoption by pet parents leads to simpler operations (including fewer phone calls and manual tasks) for clinic staff. Plus, this level of self-serve convenience helps to retain existing clients, ultimately supporting clinic revenue.
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Automatic online veterinary booking software
The ability for pet parents to accurately schedule routine appointments anytime, anywhere, and on any device should not only create convenience for clients, but an easier workload for clinic staff as well. That’s because 24/7 direct appointment booking is designed to automate the entire scheduling process, allowing pet parents to book routine services while removing the need for front desk staff to manually confirm each appointment. Plus, direct booking software is full of customizations that act as a front desk receptionist for clients, which saves valuable time for team members by automatically keeping the clinic’s schedule full with fewer calls and less manual oversight.
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Integrations with many veterinary PIMS
The best veterinary tech integrates with dozens of PIMS, increasing the likelihood of your practice management system being perfectly compatible with the software. Plus, if you decide to change platforms, you would want your client engagement software to be compatible with your next PIMS so that you’re not limited to which PIMS you want to work with.
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Veterinary-specific software
Avoid a “square peg in a round hole” situation by using software purpose-built for the veterinary industry. Investing in technology that’s made specifically for pet care professionals—and strategically built by industry experts—is critical to supporting your team in being the most productive throughout the day. Partner with a provider that understands the unique challenges of the industry to better ensure your success with the software. General use tools, or software built for human health care will not optimize nor fully embrace the nuances and uniqueness of the veterinary industry.
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Clear client calls to action: reminders, texting, and more
Rather than guiding clients to call you for routine information or services (like appointment requesting), it’s important to invest in veterinary technology that offers clear and convenient self-serve options for pet parents. Consider software that directs client engagement to a client-facing mobile app, which is done by providing clear calls to action through automated veterinary reminders. This way, rather than having clients call you for simple tasks like medication refills, pet parents can automatically do it in the app, saving staff and clients valuable time from repetitive phone calls.
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Wide range of veterinary products and tools
Instead of using multiple platforms with varying capabilities, it’s best to work with a reliable software partner that offers a broad set of powerful veterinary products and tools for your team to use. A wide range of solutions under one roof provides your clinic with increased productivity, allowing your staff to focus on other important tasks—without juggling different platforms. With the right solutions, you’ll be able to upgrade every aspect of your clinic, from simplified client communication and front desk efficiency to automated appointment booking and effortless revenue growth. Furthermore, as your clinic grows, you’ll have a partner that will grow with you, and you won’t have to replace.
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