Weave is compatible with nearly 20 PIMS, and Otto currently works with seven. Since practices use varying information management systems, it’s important for technology to directly integrate with a wide variety of known PIMS. Another key factor to consider is investing in software that’s made for vets, and more importantly made by experts in veterinary technology. Unlike Otto, Weave is designed to universally function across a number of industries beyond veterinary medicine, making it harder for staff to customize it to their clinic’s specific needs.

On the product side, Otto has a pet parent mobile app—which allows clients to request in-app prescription refills and more instead of calling the clinic. However, it’s not as user-friendly as other popular pet parent mobile apps. Weave doesn’t offer a client-facing app, but does have one for clinic staff to use. Even though both Otto and Weave have a phone system, Weave was made originally for human dental practices, not veterinarians.¹ Meanwhile, Otto’s phones are not truly consolidated—users must pay a third-party phone provider rather than having a direct integration from Otto.

With Weave, pet parents can’t directly book appointments themselves, which creates more manual work for clinic staff. Otto’s limited flexibility, on the other hand, hampers the effectiveness of their direct booking feature. Neither Otto nor Weave offer client loyalty programs, custom veterinary-specific websites, or digital marketing agency services—all of which are essential in maintaining stress-free, long-term business.

There are clear limitations when looking at Otto and Weave, and it’s important to choose a veterinary solution that has a holistic approach to solving your specific challenges. Learn about PetDesk’s comprehensive suite of solutions for your practice, and see why 12,000 veterinary teams prefer PetDesk to improve and support their daily routines.