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Solve your biggest front desk headaches with PetDesk and Instinct

Use PetDesk and Instinct to simplify client outreach, scheduling, and reminders.

Join the waitlist

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fewer calls thanks to texting and reminders¹

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hours saved monthly through automation and workflows²

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increase in client retention for clinics who choose PetDesk³

The client engagement system designed for veterinary hospitals

PetDesk Communications

Track every client interaction and put reminders on autopilot—and sync everything to Instinct.

PetDesk Phones

Pair PetDesk Phones with Instinct to get upfront caller and patient info for more productive calls.

PetDesk Scribe

Reduce time spent writing medical notes with AI-powered transcription software.

Why use Instinct and PetDesk?

A disconnected communication system slows down your team and pulls your focus away from the pets that need your help. PetDesk + Instinct makes it easier for team members and pet parents to communicate and book appointments.

View all client interactions in one place

Get all of the information you need at your fingertips. PetDesk unifies appointment requests, two-way messaging, digital forms, phone calls, and more into a single dashboard that syncs with Instinct, without the hassle of clicking between multiple screens.

Communicate with clients any way they want

PetDesk helps you meet and keep up with the evolving digital communication expectations of pet parents by enabling convenient client engagement through text, email, push notifications, and faster phone calls—helping to drive loyalty and retention.

#1 veterinary mobile app in North America

PetDesk’s intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets’ health through appointment requests, automatic reminders, pet insurance, and more. All this while saving your staff over an hour of phone time a day.

Save hours daily with AI notes from Scribe

Reclaim even more valuable time throughout the day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and patient summaries. This promotes trust and transparency for your practice.

PetDesk Communications

Your hospital’s client communication command center

Pet parents can use the mobile app to request appointments, prescription refills, and to access records.

Reduce Phone Calls

Pet parents can use the mobile app to request appointments, prescription refills, and to access records.

Let Clients Self-Serve

PetDesk syncs with Instinct to send appointment confirmations, pre-visit instructions, and follow-up reminders.

Automate Reminders

Send specific messages to groups of clients based on their patient’s records in Instinct, perfect for follow-up care instructions or hospital announcements.

Targeted Messaging

PetDesk Communications

Your hospital’s client communication command center

Reduce Phone Calls

Let Clients Self-Serve

Automate Reminders

Targeted Messaging

PetDesk Phones

A smarter VoIP system for your hospital

A screen pop-up displays the client’s name, the patient’s name, and key details the moment the phone rings, so your team is prepared before they even say hello.

Instant Client Recognition

Manage calls, texts, and other communications from one platform, creating a seamless experience for your team and your clients.

Unified Communication

PetDesk Phones

A smarter VoIP system for your hospital

Instant Client Recognition

Unified Communication

PetDesk Scribe

AI-powered medical note-taking

Scribe creates a complete transcript of the conversation, ensuring that no details from the client’s history are missed.

Capture Every Detail

The AI generates a structured summary of the conversation that can be reviewed, edited, and quickly transferred into the patient’s record in Instinct.

Generate SOAP Notes

By removing the need to type extensive notes during the exam, you can build stronger relationships with clients.

Improve Client Interaction

PetDesk Scribe

AI-powered medical note-taking

Capture Every Detail

Generate SOAP Notes

Improve Client Interaction

30+ Hours Saved

“PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”

Dr. Rachael Jeffery

DVM, El Paseo Animal Hospital

20% Fewer Calls

“We have seen a reduction of 15-20% in phone call volume, and a 20% increase in new clients.”

Dr. Meredith Murphy

DVM, St. Francis Animal Clinic

Superior Support

“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”

Wendy Young

Practice Manager, Stevenson Village Vet

¹ PetDesk customer case study with Osage Veterinary Clinic. | ² PetDesk customer case study with East Padden Animal Hospital.
³ PetDesk customer case study with Galaxy Cats Vet Center.

¹ PetDesk customer case study with Osage Veterinary Clinic.
² PetDesk customer case study with East Padden Animal Hospital.
³ PetDesk customer case study with Galaxy Cats Vet Center.

Join the Waitlist for the PetDesk + Instinct Integration

Be the first to know when it becomes available for your hospital. Sign up now.

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Join the Waitlist for the PetDesk + Instinct Integration

Be the first to know when it becomes available for your hospital. Sign up now.

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Join the Waitlist for the PetDesk + Instinct Integration

Be the first to know when it becomes available for your hospital. Sign up now.

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