Dr. Ashley Jones had a dilemma: Her newly purchased practice, Valley Veterinary Clinic, located in rural, upstate New York, has a client base that’s a bit unique. Most of her clients are stationed at nearby Fort Drum, a military base. Not uncommon to the military population, people come and go.
Due to the demographics of this group, Dr. Jones believed that the best way to stay connected with them and keep them coming back regularly was through an app. She felt that her staff would embrace this method, as well. Dr. Jones selected PetDesk, a client communication software that works with her existing practice management system. With PetDesk, Valley Vet gained an instant and easy way to communicate with clients in a format that they preferred, while decreasing phone time and missed appointments.