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veterinary phone system
PetDesk Phones speeds up calls to save over 200 hours for staff
PetDesk Phones speeds up calls to save over 200 hours for staff
The first veterinary-specific phone system
Integrates perfectly with 25+ PIMS
More productive and personalized calls

Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
Join over 12,000
veterinary practices
of pet parents report long phone hold times as an issue when booking appointments.¹
85% call productivity rate, preventing most calls from being missed or sent to voicemail.²
estimated hours saved by directing missed calls to voicemail and sending auto SMS.²
Why vets prefer
PetDesk Phones
Superior support
“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”

Wendy Young
Practice Manager, Stevenson Village Vet
100% vet approved
“We highly recommend PetDesk to those seeking solutions for their clinic.”

J.M. Kata
Practice Manager, Hometown Veterinary Care
84.88% productivity rate
“PetDesk phones have absolutely changed the way we interact with clients.”

Bree Koehler
Practice Manager, San Benito Vet Center
End the phone bottleneck
Know who’s calling
before you even answer
PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS-letting you see who’s calling and their pet’s complete history before you pick up.
FULLY-FEATURED VOIP PHONE SYSTEM
The veterinary-specific phone system that provides excellent service for your most important communications channel.
Get your phones directly from PetDesk—no third-party involvement.
Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
Handle high call volumes with smart call routing and voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.

FULLY-FEATURED VOIP PHONE SYSTEM
The veterinary-specific phone system that provides excellent service for your most important communications channel.
Get your phones directly from PetDesk—no third-party involvement.
Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
Handle high call volumes with smart call routing and voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.

“We can customize the call flow, determining the path a call takes when it’s unanswered and ensuring it’s routed appropriately based on our predefined decision tree. I love that!”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“We can customize the call flow, determining the path a call takes when it’s unanswered and ensuring it’s routed appropriately based on our predefined decision tree. I love that!”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
PIMS INTEGRATION
See who’s calling and access their pet’s complete history from your PIMS before answering.
View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
Comprehensive PIMS integration network with 25+ systems supported.
Every implementation is custom-configured to the clinic’s needs and specifications.

PIMS INTEGRATION
See who’s calling and access their pet’s complete history from your PIMS before answering.
View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
Comprehensive PIMS integration network with 25+ systems supported.
Every implementation is custom-configured to the clinic’s needs and specifications.

“When clients call, we can immediately pull up their accounts, saving time in identifying and verifying their information.”

Bree Koehler
Practice Manager, San Benito Vet Center
“When clients call, we can immediately pull up their accounts, saving time in identifying and verifying their information.”

Bree Koehler
Practice Manager, San Benito Vet Center
AI CALL SUMMARIES
Quickly see why someone called before listening to the full voicemail or reading the transcript.
Get accurate, user-friendly call summaries that writeback to your PIMS.
Ensure each team member has accurate, up-to-date information for every upcoming visit.
Save time without having to listen to voicemails or read full transcripts—which are also available if needed.

AI CALL SUMMARIES
Quickly see why someone called before listening to the full voicemail or reading the transcript.
Get accurate, user-friendly call summaries that writeback to your PIMS.
Ensure each team member has accurate, up-to-date information for every upcoming visit.
Save time without having to listen to voicemails or read full transcripts—which are also available if needed.

“When the receptionist identifies a call that may require more time, especially during busy moments, they can efficiently prioritize tasks to ensure all clients receive timely and effective service.”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“When the receptionist identifies a call that may require more time, especially during busy moments, they can efficiently prioritize tasks to ensure all clients receive timely and effective service.”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
MISSED CALL TEXT BACK
Turn missed calls into instant conversations by sending an automatic text to anyone who reaches your voicemail.
Send an automatic, customizable text instantly when pet parents reach your voicemail, ensuring seamless communication and follow-up.
Never miss a conversation. Replies flow directly into your PetDesk Comms Inbox, making follow-up fast and easy.
San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.

MISSED CALL TEXT BACK
Turn missed calls into instant conversations by sending an automatic text to anyone who reaches your voicemail.
Send an automatic, customizable text instantly when pet parents reach your voicemail, ensuring seamless communication and follow-up.
Never miss a conversation. Replies flow directly into your PetDesk Comms Inbox, making follow-up fast and easy.
San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.

“There’s less burden on the phones, which gives the team more time and less stress. That alone improved our front desk experience.”
Andrea
Practice Manager, Primary Care Animal Hospital
“There’s less burden on the phones, which gives the team more time and less stress. That alone improved our front desk experience.”
Andrea
Practice Manager, Primary Care Animal Hospital
COMPLETE CALL HISTORY
Get the full history of every call within the past two years in one place.
View all inbound, outbound, missed, and returned calls—all in one view. When a missed call is returned, the status flips to “Returned.”
Create a more connected client experience by keeping up with all client interactions from the past two years.
No more jumping between tools to get a complete picture of the team’s daily to-do list.

COMPLETE CALL HISTORY
Get the full history of every call within the past two years in one place.
View all inbound, outbound, missed, and returned calls—all in one view. When a missed call is returned, the status flips to “Returned.”
Create a more connected client experience by keeping up with all client interactions from the past two years.
No more jumping between tools to get a complete picture of the team’s daily to-do list.

“PetDesk Phones allows us to manage our time and prioritize our tasks more effectively.”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
“PetDesk Phones allows us to manage our time and prioritize our tasks more effectively.”

Dr. Rachael Jeffery
DVM, El Paseo Animal Hospital
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
Do you offer your own phones?
Yes! Unlike others, PetDesk Phones is your one-stop shop. No third parties involved.
Do the AI call summaries write back to my PIMS? Can I edit them?
Yes, each AI call summary automatically writes back to all major PIMS. This helps to save time, reduce manual effort, and improve record accuracy. You can review and edit each summary.
Is caller information automatically synced from my PIMS?
Yes. Client and pet details, appointments, and reminders sync from your PIMS and appear when a pet parent calls—no more jumping between screens before answering!
How does PetDesk Phones' click-to-call feature work?
With one click, you can initiate a call or text right from the call summary or client profile.
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
Do you offer your own phones?
Yes! Unlike others, PetDesk Phones is your one-stop shop. No third parties involved.
Do the AI call summaries write back to my PIMS? Can I edit them?
Yes, each AI call summary automatically writes back to all major PIMS. This helps to save time, reduce manual effort, and improve record accuracy. You can review and edit each summary.
Is caller information automatically synced from my PIMS?
Yes. Client and pet details, appointments, and reminders sync from your PIMS and appear when a pet parent calls—no more jumping between screens before answering!
How does PetDesk Phones' click-to-call feature work?
With one click, you can initiate a call or text right from the call summary or client profile.
FAQs
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
Can we use our own phone number, or will we need to get a new one?
In almost all cases, you can use your own phone number! PetDesk can port your phone number over from your current carrier. Ask our team to complete a portability check during your demo with us.
Can we repurpose our current phones?
In some cases, yes. We have a comprehensive list of approved hardware that can be repurposed. If your hardware falls outside of that list, our team will work with you to provide new, top-of-the-line phones.
Do you provide analytics or tracking with PetDesk Phones?
Yes. We provide in-depth, highly-customizable analytics so your administrators can track all of your reporting needs.
Do you offer your own phones?
Yes! Unlike others, PetDesk Phones is your one-stop shop. No third parties involved.
Do the AI call summaries write back to my PIMS? Can I edit them?
Yes, each AI call summary automatically writes back to all major PIMS. This helps to save time, reduce manual effort, and improve record accuracy. You can review and edit each summary.
Is caller information automatically synced from my PIMS?
Yes. Client and pet details, appointments, and reminders sync from your PIMS and appear when a pet parent calls—no more jumping between screens before answering!
How does PetDesk Phones' click-to-call feature work?
With one click, you can initiate a call or text right from the call summary or client profile.



Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.



Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.



Yes! We work with your PIMS!
PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.
True stories from
trusted customers.
Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk





Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk





Primary Care Animal Hospital
Westside Veterinary Service
Galaxy Cats Vet Center
Family Pet Health
El Paseo Animal Hospital
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk





¹ PetDesk’s 2025 Pet Parent Research Report
² PetDesk customer case study with San Benito Vet Center
¹ PetDesk’s 2025 Pet Parent Research Report ² PetDesk customer case study with San Benito Vet Center













