6 questions veterinary teams asked us at WVC 2025

Exciting conversations, personalized product demos and discounts, the reveal of our upcoming AI solution (PetDesk Scribe), and delicious piña coladas at our tiki bar—to say WVC 2025 in Las Vegas was a blast would be an understatement! If you want to relive the fun, or couldn’t attend yourself, we’re covering the six most common questions veterinary professionals like you asked us at the show.

1. Is PetDesk more than a client-facing veterinary mobile app?

Yes! While we do provide veterinary teams with the leading pet parent mobile app in North America (which allows pet owners to view pet health records and more instead of calling), our mobile app is just one of the many tools that make up our veterinary-specific solutions. 

PetDesk’s integrated solutions currently include Communications, Phones, Direct Booking, and Marketing—all of which are designed to make life easier for clinic staff while creating exceptional experiences for pet owners. Our solutions are here to tackle daily veterinary challenges with not only a mobile app, but also reminders and confirmations, payments, two-way texting and mass messaging, customer loyalty programs, digital forms, PIMS-friendly phones, 24/7 direct booking, plus custom websites and digital marketing.

2. What is PetDesk Scribe, and when can my veterinary team start using it?

PetDesk Scribe is our next AI solution designed to automatically transcribe your SOAP notes and patient summaries for you. Instead of manually writing notes and having to recall forgotten details, PetDesk Scribe saves you time while also providing you with organized and accurate documentation. You’ll be able to simply press record to let us transcribe your notes, then just review and approve!

We’re excited to release this latest solution very soon—you can learn more and stay up to date on all things PetDesk Scribe by joining the waitlist!

3. What’s the reason behind PetDesk’s tiki-themed booth at WVC?

By saving valuable time, reducing call volume, and driving revenue, our veterinary-specific solutions are built to alleviate everyday clinic stressors and curb occupational burnout. So, we figured there’s no better way for hardworking veterinary professionals to take a break from the busy clinic life than with a relaxing tropical booth. Oh, not to mention our popular piña coladas!

4. Why is a PIMS-integrated veterinary phone system important for my clinic?

A PIMS-integrated VoIP phone system (like PetDesk Phones) provides clinic staff with much more power and productivity than traditional analog systems. PetDesk Phones helps to ensure each client call is fast, efficient, and personalized, giving pet parents an experience that stands out from other clinics. That’s because, by integrating with your practice information management system (PIMS), our phones allow you to instantly view related client and patient information before the phone rings, keeping you prepared to greet pet owners by name and quickly provide useful pet health advice as needed.

PIMS-integrated phone systems also have voice features that save you even more time while making sure you sound as professional as possible, including caller ID, call recording, unlimited extensions, softphone flexibility, intelligent call routing, and more. With all the tools and information you need to breeze through calls and maintain accurate client and patient information, a PIMS-integrated phone system is a must-have for your clinic.

5. Which PIMS do PetDesk solutions currently integrate with, and are there plans to add more this year?

In addition to integrating with popular PIMS such as Cornerstone, Avimark, Impromed, and ezyVet, most of our veterinary-specific products and tools currently integrate with many other PIMS. You can schedule a personalized demo anytime to see how our solutions pair with your specific PIMS!

Here are the practice information management systems our solutions currently integrate with:

We’re actively working on expanding our integrations with many more PIMS in 2025 and beyond. This year alone, we plan to introduce a handful of known PIMS that will pair perfectly with our veterinary solutions. You can always view our full list of compatible PIMS on our website!

6. How does PetDesk’s pricing work? Are you offering any WVC discounts?

We’re proud to offer flexible pricing options, allowing veterinary teams to purchase individual products or combine them for a customized solution that fits their specific needs. Whether it’s improving staff workflow and client communication, offering convenient 24/7 booking, or maintaining a fresh online image, we’ve got an option that works for you and your clinic’s budget.

As for discounts—absolutely! We offered WVC attendees up to 4 months free when they sign up for PetDesk solutions, and the best part is this promotion is still available to everyone (including you!) until April 30, 2025. It’s our way of making it even easier for veterinary teams to see what PetDesk can make possible for their practices. Just schedule a quick demo to get started!

We’ll see you next year!

Events like WVC provide us with amazing opportunities to be able to meet and reconnect with the vets who we aim to support everyday. We hope these answers give you some extra insights into who we are, what we do, and why we do it. PetDesk is always here to help veterinary professionals make their day-to-day easier and more convenient, all while elevating their quality of care delivery and giving pet parents a great experience that keeps them coming back.

If you have any questions of your own, or want to learn more about PetDesk’s suite of veterinary-specific solutions, feel free to schedule a quick demo or reach out to our team anytime.