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COVID-19 transformed veterinary operations everywhere. Keeping clients up-to-date with what to expect has become critical to the client experience. So we leveled up our mass messaging feature to help you wow your clients. 

So, what’s new? 


WYSIWYG stands for “What You See Is What You Get.” That means when you’re composing your mass message, you know how clients will see the message in their email or on their app. Enjoy composing messages with peace of mind: as you edit, rest assured app clients and email clients will both see your formatted text.

  • Bold, italics, underlining
  • New fonts
  • Multiple images
  • Unlimited links
  • and more.  

Draft and Save with New Flexibility

You can now preview, edit, and save your drafts so they are there waiting for you to be sent at a later date. 

New filters, new opportunities

We’ve optimized our filters to help you address your client base as necessary, adding “Date Since Last Visit” and “Loyalty Users.” Now you can segment your clients more clearly and target these clients with promos or friendly reminder messages. 

Want to leverage your existing client base for appointments, or get your loyalty users in for a special? Say hello to your new tool.

Single click sending with templates

A lot of customers send the same message or type of message frequently. So we decided to make it easier by creating templates. 

From promotional starters, newsletter frames, and expectation setting messages for your appointment process – now you can easily use Mass Messaging and save time. You can create or modify templates from within the PetDesk dashboard. 

Have fun with it! 

As always, reach out to your customer success manager or to support if you have any questions on these new tools, and they’ll help you out. 

Happy Messaging!