The #1 Client Communication Software
PetDesk unlocks new communication channels to make it:
⇒ more convenient for your clients to engage with your clinic
⇒ easier for your staff to manage communications
Client-Focused and Easy to Use Veterinary Software
Whether you are our current customer, looking into various solutions or just hoping to learn best industry practices, our team will gladly share with you what we have learned along the way on staff efficiency and client engagement.
Our software works with your existing practice management system, like AVImark, Cornerstone and 20 others, to let you:
Spend less time on the phone and decrease no-shows
Our reminder and confirmation system considers that some of your clients have a love affair with their cellphones. We make it easy to keep track and contact your clients via:
- Text Messages
- Push Notifications
By opening new channels of communication with your clients, you’ll be able to see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.
Empower your clients to be proactive about their pet’s health
Our free mobile app empowers pet parents to take control of their pet’s health and opens up a new channel of communication for vet practices. Your clients will be able to:
- Request and confirm appointments
- Refill medications
- Access pet health records
- Create reminders for recurring pet health tasks
Over 600,000 app users manage their pet’s health with the PetDesk app and love the experience! We know that much because they have left us more than 30,000 5-star reviews on the Google Play and Apple App Store.
Receive fewer incoming calls and provide a faster response
Our targeted messaging system takes away the laborious work of reaching out to your clients, while still keeping your interactions unique and personalized. Our messaging system allows you to:
- Send a direct message to a specific pet parent
- Send a mass message to a specific segment of your client base
- Send a mass message to all of your clients
Our Customer Success team will empower your staff with best messaging practices to keep your clients engaged with your digital personal touch.
Bring your clients back with great rewards
Our Customer Success team knows that not all veterinary clinics are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:
- Increase the number of client visits per year
- Increase the average spend per client visit
- Increase overall annual revenue
Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.
Gain new clients by listening to your current clients
Our automated online review system takes care of asking your clients for feedback and brings that actionable information back to your practice. Our online review system will help your clinic:
- Increase the number of positive reviews on Google
- Prevent negative reviews before they are posted
- Keep your reviews organized in an easy-to-read dashboard
Building your online reputation on Google will help attract more prospective clients and help boost staff morale.
Client Communication Challenges Solved
Over 1,200 successful veterinary practices across the United States and Canada choose PetDesk.
“Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is foolproof.”Lacie R., Supervisor
“My clients love PetDesk and I do too! I know that it has helped my clinic grow. I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.”Dr. Charly S, Veterinarian
“PetDesk is awesome! We just started using it and love it! Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so our team is able to easily do what's needed for our clients. How easy and efficient it makes everyone's job!”Bobbie G., Practice Manager
“I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have while being convenient for the client.”Dr. Kristen H., Veterinarian
“So far, our clients and staff love the PetDesk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. ”Aimee D., Office Manager
“I enjoy the ease of use and clean design of the dashboard and app. It was easy to get set up and started. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.”Sara T., Practice Manager