You are probably not happy with online review sites. Good client reviews are hidden. Fake bad reviews sit at the top. And more than 80% of all new clients search for your reviews before calling. How about we get your best clients to act as referrals on these sites?
Online Review Management is Hard
A satisfied customer may tell their friend about your service – and that’s great. A satisfied customer who leaves a review on Yelp or Google just referred every person searching for you online.
Unfortunately, it is a lot of work to ask every good customer to go online and review your business. And for upset customers – you usually don’t know about them until they post that bad review.
Upset Clients Just Want to be Heard
When a client has a bad experience, their first response is to get mad. Their second move is to post a bad review. But most of the time a simple message or call from the business can explain away all that anger and turn an upset client into one of your best.
That’s why we send your clients a quick survey after an appointment to see how it went. Did it go badly? We let you know so you can respond immediately.
Collect and Manage Reviews Automatically
That same quick survey identifies clients who love you and want to shout it from the mountaintops. So we give them the ability to review you on Google or Yelp right at that moment.
You’ll see more than 35% of clients complete the thank you survey and leave you feedback. All of this is captured in your dashboard for later review.
Customers enjoy these benefits from our online review management system:
Boost Good Reviews
We’ll automatically send a thank you to clients and make it simple to review you online.
Stop Bad Reviews
Once a client has left you feedback, they are less likely to post a bad review.
Improve Your Service
You’ll have all survey results to spot problem areas with your client experience.
You can respond with a direct message to an upset client the moment they submit it.
“The PetDesk Team has helped consult us on all areas of our business and the support response and execution has been amazing.”Dr. Alcorn, DVM and OwnerCare Animal Hospital