You probably have 2,000 or more active clients that you haven’t seen in more than 18 months. They are certainly out of compliance, they may have moved on, or they are just busy and haven’t thought about pet care recently. It’s time to get them back in the door!
Get Your Clients Attention
Clients use many different communication channels and prefer some over others. Let us manage how your message gets to them without you having to do anything. You’ll be able to reach clients through these channels:
- Emails: optimized for mobile and desktop
- Text messages: sent to cell numbers (we’ll find them for you!)
- Push notifications: sent via your mobile app
- Postcards: sent to physical addresses
Bring Clients Back to the Clinic
All of your clients will receive reminders for their vaccines, annuals, and anything else you have in your practice management system. We’ll always send these reminders digitally first to save you money on postcards.
Since sometimes health service reminders aren’t enough, clients will also get automatic birthday messages. You also have the option to send a custom deal to clients that haven’t been seen for 18 month to get them back in.
Make Sure Clients Show Up
The PetDesk app ensures that clients remember their appointment via push notifications. For clients not using the app or for those that need an extra nudge, you can use PetDesk to reach them via email and text reminders as well.
We’ll send these reminders automatically two days before and ask them if they are coming. Not only will you see no-show rates drop but you’ll make 35% less phone calls to confirm they are coming.
Customers enjoy these benefits from our reminder system:
Send vaccine and annual reminders on all the channels your clients use.
Automatically send emails to clients you haven’t seen in 18 months.
Send a reminder for every appointment and give them an out with time to rebook.
Lower Call Volumes
35%+ clients will re-confirm they are coming without you needing to call them.
“We love that the platform is made just for the pet industry and customized to our practice. It’s amazing how well it fits in with our workflow.”Haley H, Practice ManagerHill Country Animal Hospital