Reach all of your clients with an automated reminder system

You probably have 2,000 or more active clients that you haven’t seen in more than 18 months. They are certainly out of compliance, they may have moved on, or they are just busy and haven’t thought about pet care recently. It’s time to get them back in the door!

Get Your Clients Attention

Clients use many different communication channels and prefer some over others. Let us manage how your message gets to them without you having to do anything. You’ll be able to reach clients through these channels:

  • Emails: optimized for mobile and desktop
  • Text messages: sent to cell numbers (we’ll find them for you!)
  • Push notifications: sent via your mobile app
  • Postcards: sent to physical addresses

We have a variety of different postcard types that you can choose from.

Bring Clients Back to the Clinic

All of your clients will receive reminders for their vaccines, annuals, and anything else you have in your practice management system. We’ll always send these reminders digitally first to save you money on postcards.

Since sometimes health service reminders aren’t enough, clients will also get automatic birthday messages. You also have the option to send a custom deal to clients that haven’t been seen for 18 month to get them back in.

Horse, cat and bird clients talking to veterinarian at the practice

Make Sure Clients Show Up

The PetDesk app ensures that clients remember their appointment via push notifications. For clients not using the app or for those that need an extra nudge, you can use PetDesk to reach them via email and text reminders as well.

We’ll send these reminders automatically two days before and ask them if they are coming. Not only will you see no-show rates drop but you’ll make 35% less phone calls to confirm they are coming.

Customers enjoy these benefits from our reminder system:

Raise Compliance

Send vaccine and annual reminders on all the channels your clients use.

Recover Clients

Automatically send emails to clients you haven’t seen in 18 months.

Stop No-Shows

Send a reminder for every appointment and give them an out with time to rebook.

Lower Call Volumes

35%+ clients will re-confirm they are coming without you needing to call them.

“We love that the platform is made just for the pet industry and customized to our practice. It’s amazing how well it fits in with our workflow.”

Haley H, Practice ManagerHill Country Animal Hospital

Learn how PetDesk can integrate with your workflow now