The CSR Survival Guide: Finding Order in 2020

A free e-book to help your front desk save time and streamline processes

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Remove the busywork & friction that cause stress at your practice.

In 2020, the COVID-19 pandemic placed veterinary front desks between a rock and a hard place. Phone calls associated with appointments have doubled or tripled from the status quo of 2019, while available staff has shrunk—and the Customer Support Representative is taking the bulk of this pressure.

The tools and improvements in this e-book will not only help solve immediate problems, they also will help you excel in delivering a great client experience in 2020, 2021, and beyond.

Relieve stress, streamline your front desk
Keep phone calls under control
Find easy wins with the tools you have

The Phones Are Ringing Off The Hook

Adopt new practices to reduce phone call volume while keeping clients happier!

Get the Free E-Book

This short, high impact e-book is designed for anyone near a veterinary front desk. Inside, you will learn:

How to Work Smarter, Not Harder

There is the wrong kind of busy and the right kind of busy. Most veterinary front desks have the wrong priorities. Learn how to build your protocols to get more work done faster.

Which Communication Methods Clients Expect

Using more than one channel means options. Understanding when to use each communication method will make sure your messages get read, confusion is eliminated, and clients are happy.

Making Curbside Work for You

Curbside appointments are new to your clients, too! You and the front desk can take advantage of the communication tools you have and meet their expectations without breaking a sweat.

Get the Free CSR Survival Guide Now!

Identify tangible ways you can save time and streamline processes with the tools you have.