Provide flexibility with innovative ways to extend access to care
Increased Staff Efficiency
Personalize Connections with the Convenience of a Single Platform
Client connections are fostered when communication is convenient, useful, and personal. With Virtual Care tools like Two-Way Messaging and Video Chat, practices have secure options for both synchronous and asynchronous communication that fit patient and client needs.
Since everything is integrated into the PetDesk dashboard, our Virtual Care tools allow you to create lasting relationships without introducing another dashboard to check. This creates an easy experience for the client and a seamless process that won’t overcomplicate your front desk.
Deliver Care Anywhere with Video Chat Powered by Twilio
When you need a live view of the patient, or when you want to deliver care no matter where your clients are, turn to Video Chat. Our secure video calls allow you to deliver a personalized experience and strengthen the veterinarian-client bond.
We keep it easy for you and your clients: Schedule and perform Virtual Care appointments with Video Chat through the PetDesk dashboard, and when you’re ready, clients can join straight from the Pet Health Mobile App.
Maintain Client Communication with Two-Way Messaging
In addition to managing routine client communication about items such as operational updates, medication refill notifications, and negative test results, Two-Way Messaging can be used as a telemedicine tool to provide convenient and personalized care:
- Conduct rechecks in appropriate situations
- Perform triage for behavioral or dermatological issues
- Deliver recommendations, estimates, and invoices
Two-Way Messaging helps veterinary practices to meet changing client needs and provide quality care for pets.
Get Started with Customized Training & Onboarding
At PetDesk, we believe that technology is only as good as the results you get from it. Because your success is our success, we ensure that our Customer Support Team will provide everything you need to deliver a client experience as amazing as you are.
With customized training and onboarding, our team will have Virtual Care up and running for your practice in no time, and you can feel empowered to practice telemedicine seamlessly with tools that you use every day.
"Video Chat has enabled us to connect with clients in the exam room while we are working with curbside only appointments. Nothing can replace the personal interaction, but having them see and hear us in real-time has been a game-changer."ElizabethJust Cats Clinic
"For us, Two-Way Messaging has been a real lifesaver for doctors, reception, techs, just everybody. Clients love the quickness of responses - they've got their answer faster than ever."AdamNorth Alabama Animal Hospital
Connect with Clients & Deliver Personalized Care with PetDesk
Learn how Virtual Care can help your practice