The PetDesk App, Website, Dashboard, and all other related services are products of Locai, Inc. (“Locai,” “we,” or “us”). We take your privacy very seriously. How we will handle information we learn about you depends upon what you do when using one of our services or websites (“Services”). Our platform connects pet industry service providers like veterinarians, groomers, etc (“Providers”) on our dashboard with their pet owner clients (“Users”) on our app. We strive to make all choices you make while using our service as transparent as possible. We also hold the security of your personal information and business information as our top priority. This policy will cover personally identifiable information (“Personal Information”) and other information that may or may not be anonymous that you provide us through use of our services or websites. All other information given to us is outside the scope of this policy. This policy will explain what information is collected, how that information is used and/or shared, how the information is protected, and how you can control your privacy while using the service. We expect Users and Providers to use PetDesk for management of a pet’s life but public posts can be misused by other parties. We will not be held accountable for these instances so please be prudent in all public postings. We reserve the right to make changes to this policy at any time and will update these terms on our website when we do so.
Personal Information Provided to Locai by Providers
You will provide Personal Information including, but not limited to, your name, email address, Facebook or other social sites’ username, and business information when you register on and use the Service.
Business Information Provided to Locai by Providers
How Providers Control Their Information Disclosure
Locai is dedicated to securing your privacy and giving you the ability to understand what you are and are not sharing publicly or with your Users. The Service mainly consists of business data that is publicly available. During setup you will claim the business you own or manage. By doing so you affirm that you have the power to manage that business’ digital properties. Below is a list of actions you will take and data you will provide while using the service and your choices for the visibility of your information among other Providers and Users of the Service.
Account Holder’s Data: The name and email address you register with will not be shared outside of the service or with other users unless you explicitly do this yourself. Your name and email is only used for identification of the account holder.
Business Email, Address, Name, Phone Number: Any changes you make will be publicly displayed on the PetDesk platform.
Confirming Appointments and Other Messaging: Users will request appointments through the app and your confirmations and other messaging will be shared with that user only and will not be shared anywhere else.
Client Lists: You can upload, send in, or integrate your office software (See VetData Cloud integration above for more details) to provide us with your client lists and your clients associated data. The client list will not be shared with anyone without your prior consent. The associated client data will only be shared with the respective client, 3rd parties you consent to, and will not be shared anywhere else.
Personal Information Provided to Locai by Users
You will provide Personal Information including, but not limited to, your name, email address, Facebook or other social sites’ username, and current location when you register on and use the Service. You may also provide photos, notes, events, Location Data, and similar information during regular use of the Service.
How Users Control Their Information Disclosure
Locai is dedicated to securing your privacy and giving you the ability to understand what you are and are not sharing publicly or with your Providers. The Service mainly consists of pet data that is privately held just for you. The only time your data will be shared publicly is if you select to share it at that time and you will always be notified of that choice. By adding a Provider to your profile you agree that you are a client of that Provider or will become a client of that Provider and are willing to share your Personal Information with them for purposes of identification. Below is a list of actions you will take and data you will provide while using the service and your choices for the visibility of your information among Providers and other users of the Service.
Name: Your name will not be shared outside of the service or with other users unless you explicitly do this yourself. Your name will be shared with any Providers you add to your profile but will not be shared with other Providers on our platform.
Searching for Providers: You can search for nearby providers when you want to add one of them. Searching nearby will turn on your GPS and send your location to Locai. This location will not be made public, will not be shared with anyone, or in any way connected to your Personal Information.
Inputted Pet Data: You can take notes, add events to your calendar, add more photos, and much more to document your pet’s life. Your Provider may also integrate with their office software to provide a more detailed history for you. This information will not be shared with anyone unless you explicitly share it with a social network or with a Provider.
Requesting Appointments: You can request appointments with participating Providers. This information will be shared with that Provider and will not be shared anywhere else.
Other Messaging from Providers: Your Providers will confirm appointments, send reminders, and other messages. This information will not be shared with anyone else unless you explicitly share it with social networks or other Providers.
For Providers and Users
Information Collected by Locai
All information submitted to Locai will be stored on our servers. In order to use the Service, you must consent to providing us with the ability to obtain your location through your phone or other technology (“Location Data”). This information will be collected and stored but only shared following the guidelines set forth below. Locai reserves the right to store this information in and outside of the United States and in locations not under our direct control (for example, co-located server facilities).
Anonymous Information Automatically Collected by Locai
While you are using the Service, we will be collecting usage statistics, Location Data, browser information (cookies, log files, etc.), text strings, and other anonymous data. This data will be aggregated and stripped of all connected Personal Information.
How We Use Provider and User Data
Personal and Business Information will be used to create your account, improve the Service for you, add your Providers/Users to the Service, notify you of Service related information and other legally required notices, and identify you as the account holder if the need arises. This information may also be used by Locai to customize advertising for you or direct advertising to you but your Personal and Business Information will never be shared, sold, or rented to a third party other than your Providers/Users. Your Personal and Business Information may be shared with third party partners that you have already signed up with to provide you with services but Locai grants them no rights to use your Personal or Business Information outside of what we employ them to do.
Personal Information obtained from Provider client lists will never be shared, sold, or transferred outside of this Service without your consent and will be deleted upon request in the event of a business transaction including, but not limited to, acquisition, merger, or dissolution.
In the event of a business transaction including, but not limited to, acquisition, merger, or dissolution all information may be transferred to a third party.
How We Protect All of Our Data
Your information and account are safeguarded by an encrypted password and industry standard levels of security. It is your responsibility to insure the secrecy of that password. Locai performs all reasonable security measures to safeguard your data virtually as well as physically. However, we cannot guarantee against failure, breach, or concerted attack. You acknowledge that you transmit and agree to storage of your data at your own risk. If data is compromised Locai will notify those users affected promptly.