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That depends on what you want! Reach out to our sales team to discuss the best package for your practice.
That’s correct! You can cancel anytime. We believe our customer service – combined with your continued success with PetDesk – will keep you a satisfied customer.
At this time, you need the base reminders and communication package to access Two-Way Messaging, Video Chat, or Loyalty.
Yes! We will automate health service and appointment reminders and will provide you with tools to get more web appointment requests just like your other reminder system has done in the past – plus, your clients will have access to the PetDesk mobile app!
We know not every client you have will download PetDesk, and that’s ok! We will reach these clients through other channels, including emails, texts, and postcards.
PetDesk is a complete communication solution that streamlines and simplifies veterinary staff work while giving your clients a terrific experience. All of this with the fastest and most comprehensive support package available to make sure your practice sees success with your communications.
Consumer behavior has changed dramatically since portals were invented. Most mobile phone users check their phone more than 60 times per day. So, businesses are using apps to connect with customers and clients. Mobile apps are more personalized, more people will use them, and they also ensure that your practice is reaching your clients where they are.
Our implementation team will help you schedule the change so that you can coordinate with the other vendor to disable your existing reminder system at an appropriate time for you and your team to launch PetDesk.
We make it easy for your staff and client to communicate by automating communications and saving your staff phone time. Some of our highest-impact features include digital appointment requests, digital appointment confirmations, and medication refill requests.
By automating communications and reaching your clients through a variety of channels, we lower your no-show rate, lift your appointments per client, and – most importantly – save your team time so that you can focus on high-value activities that will retain clients.
We are proud of our best-in-class support team! We have live chat available for your entire staff that uses the dashboard, plus the conventional channels of email and phone. We also assign a Customer Success Manager to your practice during onboarding so you always have a PetDesker to reach out to – and who will reach out to you!
We sync with the following PIMS:
Integrations are hard work! We are working to add more integrations to PetDesk, and prioritizing based on the number of clinics that use that PIMS.
Our Support Team manages a Help Center for active customers. You can find all of our customer support guides here.
What is the CCPA?
The California Consumer Privacy Act (CCPA) is a new law designed to give California residents more control over their personal data. The law covers the right of Californians to:
The CCPA begins to took effect on January 1, 2020.
Does the CCPA affect my business?
You may have obligations under the CCPA if you do business in the state of California (including online sales) and meet one or more of the following three qualifications:
Be sure to consult with your legal counsel to see if CCPA applies to your business.
California residents have “the right to be forgotten”, and have their data removed from PetDesk upon their request. If a client has their information removed from PetDesk they will no longer be able to access the app, receive reminders and other communications, or participate in the loyalty program.
Where can I manage and control personal data related to my PetDesk account?
In compliance with the California Consumer Privacy Act (CCPA), PetDesk honors California resident’s right to: