The Tool For Modern Communication: Two-Way Communication

PetDesk’s telehealth tools are the most up-to-date solutions for your practice’s communication needs.

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Engage Clients

Increase Efficiency

Gain Loyalty

Save Time

Personalize Your Connections

Two-Way Messaging is the tool you need to engage with your clients regularly. Client loyalty is fostered through ongoing dialogues that are convenient, useful, and personal. By opening a new line of communication with your clients, you can keep them engaged with another channel that creates a personal touch.

A lot can get done over text, but when you need a live view of the patient, turn to Video Chat to strengthen the veterinarian-client bond. Scheduled live video calls can help with more complex situations and deliver personalized care through telemedicine to meet client needs. Integrated directly into the PetDesk platform, Video Chat allows practices to create lasting relationships through Virtual Care visits without introducing new technologies, and with customized onboarding, it’s simple to get up and running.

Maintain Communication & Build Trust

Your clients build loyalty by interacting with your practice.

Two-Way Messaging is the perfect way to maintain communication with clients over time while building trust that you will be there when they need you. Take the guesswork out of routine updates, medication notifications, and negative test results and allow your clients to communicate with you on their time. 

With customized clinic training and onboarding for Video Chat, we will have your practice up and running in no time. Clients are supported through customizable how-to templates to help them get started on Video Chat through our 5-star rated Mobile Health App. That means one app for all their pet’s health needs, and they are only a few taps away when they need you.

Increase Clinic Efficiencies

With Two-Way Messaging, your clinic can minimize the excessive time that outgoing calls, missed calls, voicemails, and return calls add to your staff’s day. Using a dedicated virtual number for your clinic, you can send and receive text messages from clients at any time. 

This feature is the most direct and discreet way to communicate with your clients about the things that are most important to them – their pets. 

Your staff’s time is precious, and two-way text messaging removes the down time between initiating a conversation and waiting for a response. This allows the front desk to deal with more important things – like attending to clients in your clinic. Sign up for Two-Way Messaging to unlock the efficiencies that come with:

  • SMS and picture messaging 
  • Adding a texting button to your client’s app
  • Accessing client message histories
  • Store and easily input templated messages for frequent communications
  • Set up auto-replies for when your clinic is closed

Deliver an In-Clinic Experience, Anywhere

With Video Chat, you determine the best appointment type. Through a clinic triage process, you can evaluate requests and determine the best appointment type: In-Clinic or Video Chat.

Face-to-paw chats can help with more complex situations and deliver personalized care through telemedicine. Because clients use the PetDesk Mobile Health App for their pet health needs, it’s only natural that they access Virtual Care there, too. Don’t overcomplicate your clients’ lives: give them a single app.

Other Ways PetDesk Helps to Keep Your Staff Happy and Clients Engaged

Horse, cat and bird clients talking to veterinarian at the practice

Spend less time on the phone and decrease no-shows

Our reminder and confirmation system considers that some of your clients have a love affair with their cellphones. We make it easy to keep track and contact your clients via:

  • Emails
  • Text Messages
  • Push Notifications
  • Postcards

By opening new channels of communication with your clients, you’ll be able to see a decrease in client no-shows, reminder and confirmation phone calls, and money spent on postcards.

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Empower your clients to be proactive about their pet’s health

Our free mobile app empowers pet parents to take control of their pet’s health and opens up a new channel of communication for veterinary practices. Your clients will be able to:

  • Request and confirm appointments
  • Refill medications
  • Access pet health records
  • Create reminders for recurring pet health tasks

Over 1,000,000 app users manage their pet’s health with the PetDesk app and love the experience! We know that much because they have left us more than 70,000 5-star reviews on the Google Play and Apple App Store.

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Pig, cat and turtle client using their mobile phones
Veterinarian increasing his clinic revenue with loyalty

Bring your clients back with great rewards

Our Customer Success team knows that not all veterinary practices are the same, which is why they will work with you to create a loyalty program that’s customized to your clinic and clients’ needs. Your unique loyalty program will:

  • Increase the number of client visits per year
  • Increase the average spend per client visit
  • Increase overall annual revenue

Our loyalty program syncs with your veterinary practice management system and is available to your clients through the PetDesk mobile app.

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Streamline Your Appointment Scheduling

Provide your staff with a convenient appointment system that works with your current practice management software. Offer your clients more choices for appointment requests. Our appointment system can help:

  • Organize your daily appointments with our easy-to-use dashboard
  • Schedule appointments outside of regular hours
  • Offer appointments through sleek and responsive websites

Our customers see an increase in new clients, simple scheduling, and decreased call volume after implementing our system.

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Veterinarian and staff using best practices
Veterinarian that good an online review

Gain new clients by listening to your current clients

Our automated online review system takes care of asking your clients for feedback and brings that actionable information back to your practice. Our online review system will help your clinic:

  • Increase the number of positive reviews on Google
  • Prevent negative reviews before they are posted
  • Keep your reviews organized in an easy-to-read dashboard

Building your online reputation on Google will help attract more prospective clients and help boost staff morale.

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We will walk you through Two-Way Communication and our other tools:

"Clients love the quickness of responses - they've got their answer faster than ever. Especially for prescription refills, which we can text about, and it is a breeze. It makes it a lot more efficient!"

EuniceWest Park Animal Hospital

"For us, Two-Way Messaging has been a real lifesaver for doctors, reception, techs, just everybody. Clients love the quickness of responses - they've got their answer faster than ever."

AdamNorth Alabama Animal Hospital

"It's a time-saver. Who doesn't check their text? Get a faster response from the owner. It's a lot easier to respond."

MelissaNew Ulm Regional Veterinary Center