Tools for Modern Client Experience: Two-Way Communication

PetDesk’s Telehealth tools are the most up-to-date solutions for your practice’s communication needs.

Engage Clients

Increase Efficiency

Gain Loyalty

Save Time

Personalize Your Connections

Your clients build loyalty by interacting with your practice.

Two-Way Messaging is the tool you need to engage with your clients regularly. Client loyalty is fostered through ongoing dialogues that are convenient, useful, and personal. By opening a new line of communication with your clients, you can keep them engaged with another channel that creates a personal touch. 

Integrated directly into the PetDesk platform, Video Chat allows practices to create lasting relationships through virtual care visits without introducing new technologies. It also helps you to provide clients a personalized in-clinic experience from anywhere, and it’s simple to get the practice and your clients up and running with Virtual Care appointments.

Maintain Communication & Build Trust

Two-Way Messaging is the perfect way to maintain communication with clients over time while building trust that you will be there when they need you. Take the guesswork out of routine updates, medication notifications, and negative test results and allow your clients to communicate with you on their time. 

With Video Chat, clients can both request and participate in virtual care appointments from within the 5-Star PetDesk Mobile Health App. That means one app for all their pets health needs and they are only a few taps away, when they need you.

Increase Clinic Efficiencies

With Two-Way Messaging, your clinic can minimize the excessive time that outgoing calls, missed calls, voicemails, and return calls add to your staff’s day. Using a dedicated virtual number for your clinic, you can send and receive text messages from clients at any time. 

Your staff’s time is precious, and Two-Way Messaging removes the downtime between initiating a conversation and waiting for a response. This allows the front desk to deal with more important things – like attending to clients in your clinic. Unlock the efficiencies that come with:

  • SMS and picture messaging 
  • Adding a texting button to your client’s app
  • Accessing client message histories
  • Storing and easily input templated messages for frequent communications
  • Setting up auto-replies for when your clinic is closed

Deliver an In-Clinic Experience, Anywhere

With Video Chat, your practice can schedule live video calls with clients to allow for greater access to the patient. These face-to-paw chats can help with more complex situations and deliver personalized care through telemedicine.

Clients use the PetDesk app to request in-clinic appointments and receive communications from your hospital. It’s only natural that they access the same app for virtual care. Don’t overcomplicate your clients’ lives, and give them a single app.

"Clients love the quickness of responses - they've got their answer faster than ever. Especially for prescription refills, which we can text about, and it is a breeze. It makes it a lot more efficient!"

EuniceWest Park Animal Hospital

"For us, Two-Way Messaging has been a real lifesaver for doctors, reception, techs, just everybody. Clients love the quickness of responses - they've got their answer faster than ever."

AdamNorth Alabama Animal Hospital

"It's a time-saver. Who doesn't check their text? Get a faster response from the owner. It's a lot easier to respond."

MelissaNew Ulm Regional Veterinary Center

Learn More About the Benefits of Two-Way Communication

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