Resources

Resources for Veterinary Practices

Leverage our library of free resources and content to make your clinic or hospital even more successful.

On-Demand Webinar

Tales From the Front Desk: Vet Clinic Reopening

Reopening a vet clinic? Hear how other similar Clinics have done it. Find out the best practices and learn from mistakes. Watch PetDesk’s webinar and get valuable insights.

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On-Demand Webinar

PetDesk & Vetter Software = Better Together for Veterinary Client Communication

Watch this webinar on-demand with Vetter and PetDesk where they cover reducing stress for your staff, improving client communication, and streamlining curbside services.

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On-Demand Webinar

Mass Message Optimizations for Veterinary Clinics

Watch this previously recorded webinar on ways you can optimize your mass messaging program to communicate better with your clients.

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Study

The State of Curbside in 2021

Have questions about reopening? We asked them for you. In this report, you’ll find insights into the future of veterinary visits to help guide you through decisions about reopening your practice.

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E-Workbook

The Practice Happy System Workbook

Phone calls take up a huge chunk of the day for your front desk. Our free e-workbook will help you refresh your communication plan so you can save staff time and do what you love most: take care of pets.

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Quiz

What Takes Up the Most Phone Time for Your Front Desk?

See how much time your calls are taking out of your front desk’s day and see how much time you could be saving by moving them to other communication tools. It’s time to put the phone down & streamline your front desk!

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E-Book

The CSR Survival Guide: Finding Order in 2021

Remove the busywork & friction that cause stress at your practice with our free e-book that helps your front desk save time and streamline processes. The tools and improvements will help you excel in delivering a great client experience.

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Study

A New Path to Increase Profit

Take the third path to increasing your profits. Instead of merely cutting costs or raising prices, learn what impact a value innovation can bring to veterinary hospitals.

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Downloadable Calendar

The 2021 Pet Holiday Calendar

To help your staff coordinate your client promotions and pet celebrations in 2021, we’ve created a fun calendar with over 100 widely recognized pet holidays and events.

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E-Book

Lessons from Curbside: What we’ve learned from COVID-19

Curbside has impacted the client experience at many practices. In this free e-book, Dr. Jessica Vogelsang shares her insights on how this affects clients and your staff and what steps you can take to improve it.

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Webinar + CE Credit

Technology with COVID-19 Pandemic with dvm360

Navigating technology in the veterinary practice during this unprecedented time. Earn CE credit and explore best practices for the use of technology, including telemedicine, during the COVID-19 pandemic and beyond.

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E-Book

Are You Crisis Ready? The Principles of Crisis Management

In this free e-book, Dr. Jessica Vogelsang leads you through a step-by-step process to create your media response plan. Hopefully, you will never need it, but if you do, you’re ready.

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Quiz

The Free Clinic Health Assessment

Have you ever wondered how efficient your veterinary practice is in terms of business success, income flow, or client retention? This quiz will provide you with personalized tips on how to run your business more efficiently.

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E-Book

The Customer Success Guide for Veterinary Practices

Evidenced by the exponential growth of successful businesses like Salesforce and IBM, the Customer Success model is clearly a force to be reckoned with. We’ve taken some of its key practices and created a guide for how the Customer Success Model can be applied to veterinary practices.

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Quiz

How Can Telemedicine Help Your Practice?

What value can technology bring to my practice? Take this quiz to see how you can implement and get the most out of telemedicine.

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Video

The Future Is Now with Dr. Jessica Vogelsang

In this 40-minute lecture from Chicago Vet, Dr. Vogelsang discusses how the influx of new technology is transforming the client experience, and what you can do to keep your practice up-to-date and ahead of the curve.

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Video

Digital Marketing 101 for Veterinary Professionals

Digital marketing doesn’t have to be complicated. In this online course, we discuss actionable tasks that you can use to boost the digital marketing strategies at your practice.

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Video

5 Stars & 4 Paws: The Ongoing Chase for Perfection

In this 50-minute pre-recorded discussion, our panel of experts explores how veterinary professionals can deliver a 5-star experience through a better understanding of their customers to improve the health of 4-legged family members.

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Video

How a Proactive Staff Can Unlock More Revenue in Your Practice

Take a more proactive approach and help set your clients up for success. Meet Customer Success, the proactive methodology that is replacing customer service and revolutionizing one industry at a time.

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Get More Helpful Articles on our Blog

5 Operational Considerations for Reopening Your Vet Clinic

| Staff Efficiency | No Comments
Since the start of the pandemic in the spring of 2020, businesses have talked about returning, and what the “new normal” will look like once restrictions have been lifted. Now fast-forward to the summer of 2021. COVID protocols are being…

Make Summer a Breeze with the Hot Pet Summer Veterinary Staff Survival Kit

| Client Communication | No Comments
Summer is officially in full swing, and that means veterinary clinics are facing the busiest season of the year. And for many clinics that are just reopening post-COVID, adjusting to different protocols and procedures can create added stress and burn-out…

Questions to Ask when Selling your Veterinary Practice

| Client Communication | No Comments
PetDesk has had many customers sell practices to corporate buyers - and many of our clients are corporate themselves! As a result, PetDesk has amassed a vast amount of experience interacting not just with corporate buyers, but also with practice…