E-Workbook
The Practice Happy System Workbook
Phone calls take up a huge chunk of the day for your front desk. Our free e-workbook will help you refresh your communication plan so you can save staff time and do what you love most: take care of pets.
Resources
Resources for Veterinary Practices
Leverage our library of free resources and content to make your clinic or hospital even more successful.
Search for Resources in our Library:
Show All Videos & Webinars Downloadable Resources Studies & QuizzesQuiz
What Takes Up the Most Phone Time for Your Front Desk?
See how much time your calls are taking out of your front desk’s day and see how much time you could be saving by moving them to other communication tools. It’s time to put the phone down & streamline your front desk!
E-Book
The CSR Survival Guide: Finding Order in 2021
Remove the busywork & friction that cause stress at your practice with our free e-book that helps your front desk save time and streamline processes. The tools and improvements will help you excel in delivering a great client experience.
Study
A New Path to Increase Profit
Take the third path to increasing your profits. Instead of merely cutting costs or raising prices, learn what impact a value innovation can bring to veterinary hospitals.
Downloadable Calendar
The 2021 Pet Holiday Calendar
To help your staff coordinate your client promotions and pet celebrations in 2021, we’ve created a fun calendar with over 100 widely recognized pet holidays and events.
E-Book
Lessons from Curbside: What we’ve learned from COVID-19
Curbside has impacted the client experience at many practices. In this free e-book, Dr. Jessica Vogelsang shares her insights on how this affects clients and your staff and what steps you can take to improve it.
Webinar + CE Credit
Technology with COVID-19 Pandemic with dvm360
Navigating technology in the veterinary practice during this unprecedented time. Earn CE credit and explore best practices for the use of technology, including telemedicine, during the COVID-19 pandemic and beyond.
E-Book
Are You Crisis Ready? The Principles of Crisis Management
In this free e-book, Dr. Jessica Vogelsang leads you through a step-by-step process to create your media response plan. Hopefully, you will never need it, but if you do, you’re ready.
Quiz
The Free Clinic Health Assessment
Have you ever wondered how efficient your veterinary practice is in terms of business success, income flow, or client retention? This quiz will provide you with personalized tips on how to run your business more efficiently.
E-Book
The Customer Success Guide for Veterinary Practices
Evidenced by the exponential growth of successful businesses like Salesforce and IBM, the Customer Success model is clearly a force to be reckoned with. We’ve taken some of its key practices and created a guide for how the Customer Success Model can be applied to veterinary practices.
Quiz
How Can Telemedicine Help Your Practice?
What value can technology bring to my practice? Take this quiz to see how you can implement and get the most out of telemedicine.
Video
The Future Is Now with Dr. Jessica Vogelsang
In this 40-minute lecture from Chicago Vet, Dr. Vogelsang discusses how the influx of new technology is transforming the client experience, and what you can do to keep your practice up-to-date and ahead of the curve.
Video + CE Credit
Digital Marketing 101 for Veterinary Professionals
Digital marketing doesn’t have to be complicated. In this online course, we discuss actionable tasks that you can use to boost the digital marketing strategies at your practice.
Video + CE Credit
5 Stars & 4 Paws: The Ongoing Chase for Perfection
In this 50-minute pre-recorded discussion, our panel of experts explores how veterinary professionals can deliver a 5-star experience through a better understanding of their customers to improve the health of 4-legged family members.
Video
How a Proactive Staff Can Unlock More Revenue in Your Practice
Take a more proactive approach and help set your clients up for success. Meet Customer Success, the proactive methodology that is replacing customer service and revolutionizing one industry at a time.
Get More Helpful Articles on our Blog
You and some loved ones are getting ready to spend a day on the water with your boat. No one is thrilled to discover there’s a hole in the boat, and you left your repair kit back home. Luckily, someone…
We’ve all been there. You call a client to confirm an appointment for tomorrow, and it rings 5 times and shuts off. You call back and finally get the voicemail. You leave your message about confirming and ask the client…
Many clients like texting you - and that’s great! One less phone call. But many practices are missing the amount of outbound phone calls or emails that they can replace by using a simple and clear template. Save these templates…
