Resources

Resources for Veterinary Practices

Leverage our library of free resources and content to make your clinic or hospital even more successful.

E-Book

The CSR Survival Guide: Finding Order in 2020

Remove the busywork & friction that cause stress at your practice with our free e-book that helps your front desk save time and streamline processes. The tools and improvements will help you excel in delivering a great client experience.

Read Now
Study

A New Path to Increase Profit

Take the third path to increasing your profits. Instead of merely cutting costs or raising prices, learn what impact a value innovation can bring to veterinary hospitals.

Read Now
E-Book

Lessons from Curbside: What we’ve learned from COVID-19

Curbside has impacted the client experience at many practices. In this free e-book, Dr. Jessica Vogelsang shares her insights on how this affects clients and your staff and what steps you can take to improve it.

Read Now
Webinar + CE Credit

Technology with COVID-19 Pandemic with dvm360

Navigating technology in the veterinary practice during this unprecedented time. Earn CE credit and explore best practices for the use of technology, including telemedicine, during the COVID-19 pandemic and beyond.

Watch Now
E-Book

Are You Crisis Ready? The Principles of Crisis Management

In this free e-book, Dr. Jessica Vogelsang leads you through a step-by-step process to create your media response plan. Hopefully, you will never need it, but if you do, you’re ready.

Read Now
Quiz

The Free Clinic Health Assessment

Have you ever wondered how efficient your veterinary practice is in terms of business success, income flow, or client retention? This quiz will provide you with personalized tips on how to run your business more efficiently.

Take Quiz
E-Book + CE Credit

The Customer Success Guide for Veterinary Practices

Evidenced by the exponential growth of successful businesses like Salesforce and IBM, the Customer Success model is clearly a force to be reckoned with. We’ve taken some of its key practices and created a guide for how the Customer Success Model can be applied to veterinary practices.

Read Now
Quiz

How Can Telemedicine Help Your Practice?

What value can technology bring to my practice? Take this quiz to see how you can implement and get the most out of telemedicine.

Take Quiz
Video

The Future Is Now with Dr. Jessica Vogelsang

In this 40-minute lecture from Chicago Vet, Dr. Vogelsang discusses how the influx of new technology is transforming the client experience, and what you can do to keep your practice up-to-date and ahead of the curve.

Watch Now
Video + CE Credit

Digital Marketing 101 for Veterinary Professionals

Digital marketing doesn’t have to be complicated. In this online course, we discuss actionable tasks that you can use to boost the digital marketing strategies at your practice.

Watch Now
Video + CE Credit

5 Stars & 4 Paws: The Ongoing Chase for Perfection

In this 50-minute pre-recorded discussion, our panel of experts explores how veterinary professionals can deliver a 5-star experience through a better understanding of their customers to improve the health of 4-legged family members.

Watch Now
Video

How a Proactive Staff Can Unlock More Revenue in Your Practice

Take a more proactive approach and help set your clients up for success. Meet Customer Success, the proactive methodology that is replacing customer service and revolutionizing one industry at a time.

Watch Now

Get More Helpful Articles on our Blog

Avoiding the Headache of Software Implementation

Avoiding the Headache of Software Implementation

| Staff Efficiency | No Comments
Software implementation can intimidate even the most experienced practice managers. Depending on the software, changes will come to staff workflow, veterinary workflow, and/or client experience. Practice managers have to balance the benefits - and new drawbacks - of the software…
Happy vet and client relationship.

Smartphones Changed the Veterinary-Client Relationship

| Client Communication | No Comments
What Does That Mean for Your Practice? In 2007, the smartphone was put into people’s hands for the very first time. In 2019 - only 12  years later - 81% of Americans owned a smartphone while only 4% did not…

How to Save Everyone’s Time by Adding More Communication Channels

| Staff Efficiency | No Comments
Another client is upset on the phone. The voice comes through immediately after the CSR picks up - “Hello? I’ve been waiting out here for 20 minutes. Where is my dog?” Your customer service representative scrambles to find out which…