Today we’d love to introduce you to Dr. Michael Miller, @HarryPotterVet, who spends his time keeping animals of all kinds healthy and happy, and writing inspirational blogs about finding the magic in veterinary medicine and animal hospital life.
What’s your story?
I am a part-owner of a four location small animal practice in the far southwest suburbs of Chicago. In addition to dogs and cats, I also enjoy seeing exotic pet patients with a special interest in reptiles. For a few years, I have accepted wild hit-by-car turtles at my animal hospital to be treated, rehabilitated, and released. My other passion project is my ‘Harry Potter Vet’ blog, in which I create connections between the wizarding world and life in an animal hospital to help myself and others discover the magic in vet med.
What is your secret to making pet parents feel special?
Recently I have been really trying to focus on making pet parents feel heard during appointments. One recent change I made was adding another seat in our exam rooms so that I could sit down before and after the pet’s exam. It seems simple, but by sitting down, I seem to slow down and focus better on our conversation. When I was standing, I seemed to be in more of a rush to get out the door. It may not work for everyone, but it has worked well for me so far.
How has PetDesk helped save time at your clinic?
My front desk staff does a great job utilizing the PetDesk app to confirm our scheduled appointments. They have so much to do, so making that easier frees them up to focus on other aspects of their jobs.
What is your favorite thing about PetDesk?
I like that PetDesk gives my practice the opportunity to dream of improvements we can make to our hospital in the future. As our practice evolves, PetDesk can help us in that transition.